We have received reports on the game being unable to transit beyond the title screen for specific PC environments. However, we are facing difficulties in replicating the issue and troubleshooting for the cause, and we need more time to diagnose the issue in order for us to resolve it in whole.
As such, as a temporary measure, we will be implementing the following in today's update:
——————————————————————————-
- Added a "Safe Mode" launch option for the game.
*The "Safe Mode" for this game is a special launch option designed with the sole purpose of avoiding the blackout issue. In this mode, all of the game processes will be solely run on the CPU.
*Due to the increased workload placed unto the CPU, even if the PC meets the basic requirements listed in the store description, there is a possibility that the user may experience frame drops. And, due to the frame drops, the user's game experience may be affected.
- Fixed several other minor bugs.
——————————————————————————-
We have also found a couple of other methods to help lessen the load on the CPU, should the user experience frame drops:
- In the game options settings, reduce the Display resolution to a lower value
- (For advanced users only) Open up the Task Manager, and shut down other CPU-intensive applications and/or softwares. Please proceed with caution.
If any user is still unable to play the game despite launching in "Safe Mode", kindly help us by furnishing the following PC information and post a response to the official Bug Reporting thread in the game's Community Hub:
https://steamcommunity.com/app/3516620/discussions/0/830458962613735849/- PC manufacturer and model number (If unsure, a simple "Notebook PC" or "Desktop PC" will suffice)
- OS version (Windows 11, 10, or others)
> If Windows OS, which edition (Home or Pro)
> If Windows 11, please inform if you updated from Windows 10, or is it freshly installed
- CPU
- RAM size
- Graphics card
- Storage size (including available space)
- If your user profile folder name on your PC contains any non-alphanumerical letters (symbols (!@#$?_) or etc.(§˜™))
- Symptoms experienced, and if there is any difference between launching the game normally, and in "Safe Mode"
We deeply apologize for the inconvenience caused.
We are working to resolve this issue rapidly, and we seek your kind understanding on this matter.
Thank you very much.