Good afternoon everybody! Here are a few news and updates as we head into the weekend.

Compensation Events

- Starting today, we're going to be doing a 25% EXP + Drops Extra event until 8/10.
- On 8/10, we will be adding 14 days of VIP to all accounts that have ever purchased VIP.
- On 8/11, we will be having a 4 day VIP Weekend Event!

• WP Users will need to claim the 4 days once it starts
• Steam users will have it automatically inserted once it starts

Account Login Updates

Currently, users newly registered after the date below will not be able to login to the game. We have to manually move them onto the allowed login list. This change was made as part of the efforts to strengthen the login process by adding an extra layer of verification to the game side login. (TLDR: to prevent users from accidentally getting access to the wrong account)

We are currently working with the studio and billing team to automate the account shipping process so that it will be done automatically. Current ETA on the next update in terms of news is 8/6. We are attempting to manually move accounts over every day, and will be moving the next set of accounts tonight at 5PM PDT (8/4/2017).


Current status:
Users registered by 5PM PDT 8/3/2017 can currently login.
Next Scheduled Mass insert is 5PM PDT 8/4/2017

Over the weekend, if you are unable to login due to a newly created account please create a ticket titled "New Account Login Add" with the user ID you created. The GM team will email that list to our production team at the end of every shift and they will manually add them. We will be checking on that list 3 times a day.

Thank you all and have a great weekend!